Student
Support Services
World Academy is committed to providing high-quality, personalised support services tailored to meet the unique needs of our online student body — guiding you from enrollment to graduation and beyond.
Supporting Every Step of
Your Academic Journey
World Academy is committed to providing high-quality support services tailored to meet the unique needs of our online student body. These services ensure that students are guided throughout their academic journey and are equipped with the necessary tools and resources to succeed in their educational and professional goals.
Primary Support Areas
Five dedicated service pillars to ensure your academic and professional success.
Academic Advising
Dedicated 1-on-1 advisor from enrollment
Counseling
Full-journey academic & personal support
E-Library
24/7 journals, databases & e-books
Tech Support
24/7 helpdesk, ticketing & LMS help
Career Services
Professional growth & career guidance
Your Dedicated Academic Advisor
Assigned upon enrollment — always your first point of contact
Your Guide Through
Every Academic Step
Upon enrollment, each student is assigned a dedicated Academic Advisor to assist in achieving educational goals and navigating university requirements. Advisors are available via email and phone, and work proactively to support student success.
- Assistance with course selection and registration
- Guidance on academic progress and program completion
- Clarification of university policies and procedures
- Direction on the use of online learning tools and course navigation
- Support with administrative forms and documentation
Academic advising is a personalised process. Advisors build a relationship with their assigned students to better understand their goals, experiences, and potential barriers — enhancing outcomes through tailored support.
Academic Counseling
From admissions through program completion — we're with you
Support That Goes
Beyond Academics
Academic counseling is available throughout the student's educational journey, beginning with the admissions process and continuing through program completion. Counselors assist with a wide range of needs to ensure student wellbeing and progress.
- Identifying and addressing academic challenges early
- Referrals to community-based resources for personal or non-academic needs
- Strategies for time management, study skills, and online learning effectiveness
- Navigating leave of absence requests or potential withdrawals
Counseling begins at the admissions stage and continues all the way through your final graduation — ensuring you are never left to navigate academic challenges alone.
Research Resources
Available 24/7
All World Academy students have access to a robust online library and research portal, available around the clock through the Learning Management System (Moodle). Our digital resources put the world's knowledge at your fingertips.
- Full-text academic journals, articles, and e-books
- Research databases and academic search engines
- Citation guides and writing resources
- Video tutorials and research strategy guides
- Access to librarian support and help with research inquiries
The e-library portal is integrated directly into Moodle (LMS) — no separate login needed. Access all resources from within your existing student dashboard at any time, day or night.
World Academy E-Library Portal
Integrated into Moodle — journals, databases, e-books & librarian support
Online Technical Assistance
Comprehensive LMS & technology support for uninterrupted learning
Seamless Learning,
Zero Tech Barriers
World Academy offers comprehensive technical support to assist students with the use of the Learning Management System (Moodle) and related technologies — ensuring a smooth and successful learning experience at every stage.
- Access to 24/7 help desk resources via email and ticketing system
- Support for login issues and password recovery
- Troubleshooting course access, video playback, assignment submission, and discussion forums
- Guidance on browser compatibility and internet requirements
- Instructors trained to support basic navigation and escalate when needed
Students are encouraged to report technical issues promptly to avoid disruptions to their coursework. Do not wait until a deadline to seek help.
Ready to Access
Your Support Services?
Whether you need academic guidance, research resources, or technical assistance — our team is dedicated to helping you succeed every step of the way.
Our Global Offices
Connect with us worldwide - Click any office for details